Shipping policy

Haute Prynts Shipping Policy

Welcome to Haute Prynts! Each piece we create is handcrafted with care, precision, and a whole lot of creativity. Below you'll find all the details about how we process, package, and deliver your order.

Order Processing Times

Every order at Haute Prynts is made with attention to detail.

  • Standard Processing: 1–3 business days

  • Custom / Personalized Items: 3–7 business days depending on design complexity and production volume

  • Large or bulk orders: May require additional time; we will email you with updates if needed.

Processing times do not include weekends or holidays.

If we are experiencing a high volume of orders (especially during seasonal periods), production or shipping may be delayed. We will notify you promptly of any major impacts to your order timeline.

Shipping Rates & Delivery Estimates

Shipping costs are automatically calculated at checkout based on your order size, weight, and destination.

Estimated delivery windows:

  • Standard Shipping (US): 3–7 business days

  • Expedited Shipping (US): 2–3 business days

  • Priority Express (US): 1–2 business days

Please note: delivery times are estimates and may vary due to but not limited to carrier delays, weather conditions, or peak holiday demand.

Packaging & Handling

Haute Prynts products—especially laser-cut acrylic pieces, wooden items, and UV-printed gifts—are packaged carefully to ensure safe arrival.
We take every precaution to reduce breakage and guarantee your items arrive in perfect condition.

International Shipping

We proudly ship worldwide!
International shipping rates and delivery estimates are shown at checkout.

Please keep in mind:

  • Your order may be subject to import duties, VAT, customs fees, or taxes, depending on your country. These fees are the buyer’s responsibility.

  • Customs clearance may extend delivery times beyond our estimates.

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number.
Tracking information typically updates within 24–48 hours after the carrier receives the package.

Shipping to P.O. Boxes

We ship to P.O. Boxes via USPS. Certain express or oversized orders may require a physical address.

Lost, Damaged, or Stolen Packages

While Haute Prynts securely packages every order, events during transit are outside our control.

If your package arrives damaged or goes missing:

  1. Please contact the carrier to file a claim.

  2. Email us at support@thehauteprynts.com with your order number — we’ll assist you however we can to ensure a smooth resolution.

We cannot refund or replace orders marked as “delivered” by the carrier.

Incorrect or Incomplete Address Policy

Customers are responsible for providing complete and accurate shipping information.
If a package is returned due to an incorrect or undeliverable address, reshipping fees may apply.

Returns & Exchanges

For details on returning or exchanging items—especially personalized or custom pieces—please refer to our Return & Refund Policy.

Need Help?

We’re here to assist!
If you have questions about shipping, tracking, or anything else related to your order, contact us at:
📧 support@thehauteprynts.com

Thank you for supporting our small business and choosing Haute Prynts for your handcrafted, custom-made gifts!